Overview
At LQ Logistics LLC, we are committed to providing exceptional service to our clients. We understand that circumstances may require adjustments to logistics services, and we have established this return policy to ensure clarity and fairness for all parties involved.
This policy applies to all logistics services provided by LQ Logistics LLC, including freight services, warehousing, and supply chain management solutions. Please read this policy carefully to understand your rights and responsibilities.
Eligibility Criteria
Service Cancellations
Clients may be eligible for service cancellations under the following conditions:
- Cancellation request submitted at least 48 hours before scheduled service
- Services not yet initiated or in active transit
- Written cancellation request provided via email or official channels
- Compliance with all terms outlined in the service agreement
Important Note
Services already in progress or within 48 hours of scheduled delivery may be subject to cancellation fees or may not be eligible for cancellation. Please contact our support team immediately for assistance.
Return Process
To initiate a service cancellation or return request, please follow these steps:
Contact Our Support Team
Reach out to our customer support team via phone at +1 979-213-9714 or email at help@lqqlogisticssd.com
Provide Required Information
Include the following details in your request:
- •Service order number or tracking ID
- •Scheduled service date and time
- •Reason for cancellation or return
- •Contact information for follow-up
Await Confirmation
Our team will review your request and provide confirmation within 24 business hours. You will receive detailed information about any applicable fees or refund processing.
Processing Timeframes
| Action | Timeframe |
|---|---|
| Request Review | 24 business hours |
| Cancellation Processing | 2-3 business days |
| Refund Initiation | 5-7 business days |
| Refund Completion | 7-14 business days |
Special Conditions
Please be aware of the following special conditions that may apply to your service cancellation:
Peak Season Services
Services booked during peak seasons (November-December) may have different cancellation terms and reduced refund eligibility due to high demand and commitment to capacity.
Custom Service Agreements
Customized logistics solutions or enterprise-level service agreements may have specific cancellation terms outlined in their contracts, which supersede this general policy.
Force Majeure Events
Service cancellations or modifications due to force majeure events (natural disasters, government restrictions, etc.) will be handled on a case-by-case basis with full client support.
Refund Policy
Refunds for eligible cancellations will be processed according to the following guidelines:
Full Refund Eligibility
- Cancellations made 7+ days before scheduled service
- Service failures or quality issues attributed to LQ Logistics
- Duplicate charges or billing errors
Partial Refund Scenarios
- Cancellations made 48-72 hours before service: 50% refund
- Service modifications requiring resource reallocation: Pro-rated refund
Non-Refundable Situations
- Cancellations made less than 48 hours before service
- Services already completed or in active transit
- Administrative or booking fees (non-refundable by default)
"We prioritize transparency and fairness in all our policies. Your satisfaction is our commitment."
— LQ Logistics Management Team